Director of IT Infrastructure.

• Led IT strategy and operations across 5 locations.
• Rebuilt and standardized network infrastructure across the footprint.
• Reduced operational waste by more than 50%.
• Reduced ISP and telecom costs by ~30%.
• Implemented NIST-aligned cybersecurity controls, MFA, endpoint protection, IAM, backup, and disaster recovery improvements.
• Managed Microsoft 365, domain configuration, DKIM, Windows Server, Active Directory, DNS, DHCP, vendors, telecom, and infrastructure planning.
• Led TPx and Cisco Webex softphone deployment and support.

• Served as senior MSP escalation engineer supporting 15+ client domains.
• Maintained highly available client environments with 500+ days uptime.
• Supported Windows Server, Active Directory, Microsoft 365, Exchange / Exchange Online, firewalls, VPNs, endpoints, backups, cloud services, and business applications.
• Acted as escalation point for network outages, compromised environments, DNS / DHCP, identity & access, email delivery, endpoint security, and server failures.
• Led security initiatives aligned with HIPAA, NIST, and FTC requirements.
• Recovered compromised environments and implemented enterprise-wide security controls.
• Mentored junior technicians, improved documentation, and supported service desk escalation.

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• Sole systems administrator for the organization — owned day-to-day IT support and infrastructure end-to-end.
• Managed a fleet of 150 cell phones, 30 laptops, and 16 servers across the business.
• Led a complete hardware restructure and consolidated the 16-server fleet into 2 hosts + NAS + 12 Hyper-V VMs with replication and failover designed in from day one.
• Migrated analog phones to VoIP — cut ~$1,200/mo from mobile bills and replaced a $600/mo Cox phone service with a $1,000/mo Verizon VoIP system (~$800/mo net savings).
• Migrated Exchange from on-prem to cloud, including SSL/cert reconfiguration and post-cutover stabilization.
• Led a CRM platform changeover, including data migration and end-user transition.
• Rebuilt the firewall layer (ASA: CDA → FireSight), stood up a DMZ, and hardened the environment toward PCI-DSS.
• Built SCADA monitoring for a solar panel array, integrating it with the broader infrastructure.

Read the server consolidation case study →